Frequently Asked Questions

Mosaic Bespoke specialises in Designing and Building luxury custom homes for families. We focus on quality, detail, and personalised service, ensuring each project is tailored to your unique needs. Our award-winning expertise, innovative project management software, and commitment to sustainability set us apart in the industry.

Our bespoke online software provides real-time updates, clear financial insights, and centralised communication, ensuring you stay informed and involved throughout the entire project. It simplifies the management of your custom home build, making the process seamless and transparent.

Our process consists of three main phases: Discovery and Planning, Contract and Detailed Planning, and Build and Handover. Each phase includes several steps designed to ensure a smooth and enjoyable journey, from the initial discovery call to handing over the keys to your new home.

Yes, we offer a Plot Finding Service to help you locate the ideal site for your dream home. Our experienced plot finders will assist you in finding a plot that meets your specific requirements and vision. We have many years of experience in finding plots and many contacts in the industry to lots of eyes out there.

Our team navigates the complexities of planning and building regulations for you. We prepare detailed applications, manage all necessary approvals, and ensure compliance with local and national standards. This allows you to focus on the exciting aspects of designing your home.

We emphasise sustainable building practices, using high-quality insulation and airtight construction methods. Our homes are designed to retain heat and minimise energy consumption. We also offer advanced heating solutions like warm water underfloor heating and air source heat pumps.

Warm water underfloor heating provides consistent, gentle warmth and is highly energy-efficient. It operates at lower temperatures than traditional radiators, making it cost-effective over time. This system is best installed during the build phase for optimal performance and comfort.

Air source heat pumps are energy-efficient, environmentally friendly, and provide both heating and cooling. They work best in well-insulated, airtight homes, which is why we recommend integrating them into new builds. Our partnership with Mitsubishi ensures top-tier performance and a five-year warranty with accredited installation.

We provide extensive customisation options, working closely with you to design a home that suits your lifestyle and preferences. From kitchen layouts to bathroom fixtures, and from smart home 

We provide a comprehensive handover process, ensuring every detail is perfect before you move in. Additionally, our heating systems come with up to a five-year warranty, and we offer ongoing support to address any concerns or adjustments needed after you’ve settled into your new home.

We provide a clear breakdown of all costs at the start of the project, ensuring there are no surprises. Our bespoke online software allows you to track any variation expenses or selection changes in real time, giving you complete visibility and control over your budget.

Absolutely! We can integrate a wide range of smart home technologies, including automated lighting, security systems, and climate control. Our aim is to enhance your living experience with the latest in home automation.

Designing a home office during the build phase ensures that the space is optimised for productivity and comfort. We can incorporate soundproofing, ergonomic features, and ample lighting, making it a perfect workspace for your needs.

Our project management software allows for seamless communication and documentation of any changes or variations. We ensure that all updates are agreed upon and signed off before implementation, keeping the project on track and within budget.

Yes, our design team works closely with you to select interior finishes that match your style and preferences. From flooring and cabinetry to lighting and fixtures, we ensure every detail reflects your vision.

We provide a detailed project schedule at the start, outlining each phase and milestone. Regular updates and transparent communication ensure you always know the project's status and what to expect next.

We conduct thorough testing throughout the build process to ensure airtightness and energy efficiency. This includes using high-quality insulation, sealing all gaps, and performing blower door tests to detect and address any leaks. After completion, the house is thoroughly tested with a blow tester and the results registered with building control. 

Yes, we can design and create beautiful outdoor living spaces that complement your home. From patios and gardens to outdoor kitchens and seating areas, we ensure your exterior spaces are as inviting as the interior.